Shipping and Delivery Terms

1. Delivery area

We deliver within the European Union.

2. Shipping partners and production

All products are produced on demand (print-on-demand) once your order has been received, and are manufactured and dispatched by our fulfilment partner, Gelato ASA, Dronning Eufemias Gate 8, 0191 Oslo, Norway. Production is usually carried out by local printing partners in Germany.

3. Delivery times

As each product is manufactured individually upon receipt of the order, the total delivery time comprises both production and dispatch times:

• Production time: 1–4 working days
• Delivery time within Germany: 1–4 working days
• Delivery within the EU: 3–7 working days
• Total delivery time to Germany: usually 3–7 working days
• Total delivery time to the EU: 5–10 working days

The delivery times stated are approximate. In exceptional circumstances, particularly in the run-up to Christmas or in the event of unforeseen circumstances, delivery times may be extended. We will inform you if we are aware of any delays.

4. Delivery charges

Shipping costs are clearly shown at checkout. Within Germany, the flat-rate shipping charge is €4.99. Shipping within Germany is free for orders totalling €39.00 or more. For deliveries to other EU countries, the flat-rate shipping charge is €9.99; shipping is free for EU deliveries on orders totalling €59.00 or more.

5. Shipping confirmation and tracking

Once your order has been dispatched, you will receive a dispatch confirmation by email. Where available, this will include a tracking number so you can track your parcel.

6. Partial deliveries

If you order multiple products, they may be dispatched from different fulfilment centres and arrive in separate parcels. Multiple partial deliveries will not incur any additional costs for you.

7. Damage caused during transport

If your delivery shows visible signs of damage caused during transit, please let us know as soon as possible by emailing hey@lineage-atelier.com. If possible, please take photos of the damage. We will find a solution straight away.

8. Undeliverable parcels

If a parcel is returned to us due to an incorrect delivery address or repeated unsuccessful delivery attempts, we will contact you. Resending the parcel may incur additional delivery charges.